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AI Voice & Chatbot Agent FAQs

Answers to the most common questions about GDM AI Voice & Chatbot Agents.

Features and Benefits

What types of automation does GDM AI Voice & Chatbot Agents offer?
GDM AI Assistant automates CRM, SMS follow-ups, lead nurturing, review requests, and appointment scheduling ensuring smoother workflows and better lead engagement.

Voice AI Agent

What is the GDM Voice AI Agent?
The Voice AI Agent is a virtual assistant that answers inbound calls, sounds human, captures lead information, books appointments, and handles FAQs without human involvement.
How does the Voice AI Agent work?
It answers calls in real-time, understands intent, and performs actions like scheduling or logging contact details.
Can the AI Agent book appointments?
Yes, it syncs with your calendar to book appointments based on your availability.
What if the AI Agent can’t answer a question?
You can set fallback rules to forward calls to a human or trigger a follow-up text for live assistance.
Can I customize the Voice AI script?
Absolutely. You can use prebuilt templates or create custom workflows for how the AI handles specific scenarios.
Is it multilingual?
The AI Agent primarily supports seven key languages, including:
  • English
  • Brazilian Portuguese
  • Spanish
  • French
  • German
  • Italian
  • Dutch
Does the AI Voice & Chat Agent support Spanish?

Yes — our agents are fully multilingual. Alongside Spanish, they support English, French, German, Portuguese, Italian, Dutch, Hindi, Japanese, Chinese, Korean, Arabic and Hebrew-region languages, Russian, Vietnamese, Polish, Turkish, Swedish, and many more.

The agent automatically detects the caller's language and responds in kind — there's no need for a "Press 1 for English, Press 2 for Spanish" style menu.

Can an AI Voice Agent support multiple languages in one conversation?
No, each Voice Agent operates in a single configured language. To support multiple languages, you’ll need to deploy separate agents for each one.
How many voice options are available per language?
We offer over 80 voices, with the selection automatically tailored to the chosen language. New voices are added regularly.
Can I change the language of an existing AI Voice Agent?
Yes, you can update the language in your settings. Be sure to also update the greeting message to match the new language.
Does the AI Voice Agent know if a call is from a mobile device or landline?
No. The AI Voice does not detect whether the caller is using a mobile phone or a landline. It treats all incoming calls the same.
What happens if the AI Voice Agent tries to send a text message and it doesn’t go through?
If the text fails (for example, if the number is a landline), the system will:
  • Log the error in the Conversations or Messaging view
  • Display an error code explaining why it failed (e.g., non-textable number, DND settings, carrier restrictions)
  • Allow for manual follow-up or trigger automated fallback actions like sending an email or alerting a team member
Can a backup be set up if the text doesn’t deliver?
Yes. You can configure workflows to detect failed text delivery and take alternative actions such as sending an email, notifying staff, or logging a follow-up task.
Can they use their current SMS phone number with the AI Voice?
No. A new phone number must be created for the AI Voice to function properly.

Chatbot

What is the AI Chatbot?
It’s an automated messaging tool that engages leads through web chat, SMS, or social platforms answering questions, collecting info, and guiding them to conversion.
Where can I use the AI Chatbot?
You can install it on websites, landing pages, or connect it to Facebook Messenger, Instagram, and SMS.
Can the chatbot qualify leads?
Yes, it can ask screening questions, gather contact info, and direct leads to next steps like scheduling.
Can I personalize the chatbot?
Yes, customize everything from branding and avatars to scripts and workflows.
Is the AI Chatbot multilingual?
The Chatbot primarily supports seven key languages similar to the Voice AI, including:
  • English
  • Brazilian Portuguese
  • Spanish
  • French
  • German
  • Italian
  • Dutch

Please keep in mind that if they are buying the bundle, the Voice AI & Chatbot needs to be in the same language so there is no mistranslation.

Does the chatbot connect to my CRM?
Yes. All interactions are logged, and you can trigger automations based on responses. Integration fee may apply.
Is it available 24/7?
Yes, ensuring leads are engaged at any time even after hours.

Industries

What industries benefit most from AI Voice & Chatbot?
Ideal for:
  • Contractors (HVAC, plumbers, electricians)
  • Auto service shops
  • Real estate professionals
  • Home service providers (cleaners, landscapers)
  • Restaurants
  • Salons & spas
  • Legal services
  • Fitness studios
  • Pet services